Understand the Value of Voice Biometrics Basics
Voice biometrics technology verifies a person's identity using their unique vocal attributes, aka how they speak. The combination of physical behaviors and voice characteristics that influence this...
View ArticleUniphore Looks to Strengthen Agent & Customer Experience
Conversational AI provider Uniphore last week updated its portfolio with an aim of better supporting call center agents and operations, as well as building trust between consumers, agents, and...
View ArticleClik here to view.
Five9 Brushes Up on AI in CCaaS Platform
Cloud contact center provider Five9 this week announced that it has revamped its intelligent virtual agent (IVA) development platform, added pre-built IVA applications for the health vertical, and...
View ArticleClik here to view.
Feeling Uneasy About Customer Service: Here’s Why
I find myself increasingly frustrated by bad customer service. It’s disappointing when bad things happen, but they always will—that’s not my complaint. My grievance lies in the call to resolve where...
View ArticleVoice Technology Secures the Financial Services Industry
Over the past few years, voice technology has experienced a rapid expansion into areas of business management and communications. Simultaneously, consumers are increasingly comfortable using voice...
View ArticleYou Can’t Lose With Biometrics When Measuring Safety
In 2020, Gartner predicted that by 2023, 30% of organizations would use at least one form of password-less authentication, thereby eliminating static, stored passwords— creating a market opportunity...
View Article